Since you offer goods or services to the public, your communications are critical to service delivery and in many occasions acts as the fundamental contract on which business is decided. This can include detailed descriptions of logistics, schedules, costs and financing arrangements, not to mention all the compliances that your industry may require.

To guarantee you have records of verbal agreements made with customers and that your staff represent your company in true legal form, it is essential to have a reliable recording solution in place.  vRecord provides the sleek technology on which you can now focus on enhancing your customer services and managing your staff to become better representatives for your company’s message.

vRecord enables you to monitor and record all audio communications to ensure your company complies with all regulations. vRecord gives immediate resolution of dubious transactions and thus helps prevent fraudulent claims.

Excellent value is measured on many levels.  vRecord provides simplicity, ease of administration, small form factor, affordability and designed specifically for your operational requirements:

• Compliance for transaction recording regulations
 
• 99.999% availability (uptime)

 
• Full integration and compliance with all telephony and VoIP standards

 
• Reduce liability with automated retention capabilities

 
• Supported Appliance or hardware-independent software based solution

 
• IT-compliant technology allowing for licensed scalability

 
• Secure browser based access to recorded elements provided with proven reliability and performance

 
• Delivers self-checks, alarms and status information direct to system administrators

The vRecord solution is supported by Certified Vegress Partner Services including recording consultancy, installation, training, support, maintenance, upgrades, enhancements, integration, system health checks and many more.