Vegress engineers and architects understand that our public sector organizations need to offer the very best technical solutions to support increasing infrastructures and to deliver improved value to the taxpayers. vRecord was designed to act as a true support IT solution to enhance the Government’s understanding of the public’s needs and to enhance the ability to communicate with them.

vRecord enables you to monitor and record all audio communications across many of the SIP based or VoIP platforms. vRecord boosts performance and cuts administration: IT managers demand a simple and reliable solution.  vRecord is perfectly converged into a small server appliance for traditional telephony, VoIP and integration with the local, state or federal government database.

vRecord greatly improves the way you manage public complaints, present better training for staff, and provide a way to ensure that the government has a full auditable record of exchanges with the public.
Excellent value is measured on many levels.  vRecord provides simplicity, ease of administration, small form factor, affordability and designed specifically for your operational requirements:

• Compliance for transaction recording regulations
 
• 99.999% availability (uptime)

 
• Full integration and compliance with all telephony and VoIP standards

 
• Reduce liability with automated retention capabilities

 
• Supported Appliance or hardware-independent software based solution

 
• IT-compliant technology allowing for licensed scalability

 
• Secure browser based access to recorded elements provided with proven reliability and performance

 
• Delivers self-checks, alarms and status information direct to system administrators

 
• Solution for records, evidence, training, complaints and performance management

 
• Integration with legacy database for better operational effectiveness

The vRecord solution is supported by Certified Vegress Partner Services including recording consultancy, installation, training, support, maintenance, upgrades, enhancements, integration, system health checks and many more.