The Vegress vRecord enables emergency services to meet operational fact checking and accuracy issues. It enables you to maintain all-call recordings across all internal and external communications, with immediate replay for caller detail confirmation and fast evidence output and circulation. By utilizing the vRecord SDK you can integrate fully with a performance management suite to comply with legal procedures or standards.

vRecord also captures all provided Alpha/ANI Caller ID information on each recorded call. Incident numbers can be noted on each call being recorded or can be customized with the vRecord Software Developers Kit (SDK).

vRecord is designed knowing your operational needs must be met. Achieving compliance in the emergency services industry is truly vital:

• All-call recording of internal and external communications

 
• 99.999% uptime

 
• A solution that offers IP and trunk recording in a single server

 
• Comply with disclosure with automated storage retention rules

 
• Supported Appliance or hardware-independent software based solution

 
• IT-compliant technology allowing for licensed scalability

 
• Secure browser based access to recorded elements provided with proven reliability and performance

 
• Secure means of downloading evidence, disclosure, instant verification and performance management

 
• Delivers self-checks, alarms and status information direct to system administrators

The vRecord solution is supported by Certified Vegress Partner Services including recording consultancy, installation, training, support, maintenance, upgrades, enhancements, integration, system health checks and many more.